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“SYL Roofing Supply” is provided by SYL Roofing Supply, located in the United States and operating only for users in the United States.

This Privacy Policy explains how the app collects, uses, and shares information when you use our ecommerce services on Android devices.

1. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us at:
– Email: quote@sylroofingsupply.com
– Phone: +1 (321) 330-9934
– Address: 930 Carter Rd #303, Winter Garden, FL 34787, USA

2. Data We Collect

We may collect the following information when you use the app:

Account data such as your name, email address, shipping address, and phone number provided during registration or checkout.
Order and payment-related information such as order details, chosen payment method, and billing and shipping details; payment card data is processed by our payment processor and is not stored by us.
Device and usage data such as device model, operating system version, IP address, and in-app actions, used for security, analytics, and app improvement.

The app does not collect sensitive categories of data such as SMS, contacts, or precise location beyond what is needed to complete your order (for example, your shipping address).

3. How We Use Data

We use your information to:

Create and manage your account.
Process and deliver your orders, including sending order confirmations and updates.
Provide customer support and respond to your requests.
Maintain the security and performance of the app and perform basic analytics to improve our services.
Comply with legal obligations and enforce our terms.

4. Data Sharing

We may share your information with:

Service providers such as payment processors, shipping companies, cloud hosting, and analytics providers who help us operate the app and provide services.
Authorities or other parties when required by law, to protect our rights, or to prevent fraud or abuse.

These third parties may use your data only as needed to provide services to us and must protect your information.
We do not sell your personal information.

5. Data Retention

We keep your personal data only as long as necessary to provide the app and services, comply with legal obligations, resolve disputes, and enforce our agreements.
When data is no longer needed, we delete or anonymize it according to our internal policies.

6. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

If you are located in the United States, you may:

Access, correct, or update certain account information directly in the app or by contacting us.
Request deletion of your account and personal data, subject to legal obligations requiring us to retain certain records.
Opt out of non-essential marketing emails by using the unsubscribe link in those messages.

We will respond to reasonable requests within a reasonable time.

8. Children's Privacy

Our app is intended for users 18 years and older and is not directed to children under 13.
We do not knowingly collect personal information from children under 13, and if we learn that such data has been collected, we will delete it.

9. International Use

The app and services are intended only for users located in the United States and are not targeted to users in other countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last updated” date below and may provide additional notice in the app where required.
Last updated: November 20, 2024.

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